Shipping policy
Shipping Policy
Thank you for shopping with us! Below you will find our shipping policy, which outlines important information regarding the shipment of your orders.
Shipping Methods and Rates:
We offer standard shipping methods to ensure you receive your order in a timely and cost-effective manner. Our shipping rates are calculated based on the total weight of your order and the destination address. During the checkout process, you will be able to view and select from the available shipping options.
Processing Time:
Orders are typically processed within 1-3 business days of purchase. After processing your order is then sent for production. This process usually takes 3-7 business days.
Estimated Delivery Times:
The estimated delivery time for your order will depend on the shipping destination address. Generally AUS orders are received within 10-14 business days of purchase. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, which you can use to monitor the progress of your delivery.
Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us as soon as possible.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery through our website or the carrier's website.
Delivery Issues:
In the event of a delivery issue such as a lost or damaged package, please contact us immediately so that we can assist you in resolving the issue. We will work with the carrier to investigate the problem and provide a suitable solution.
Contact Us:
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Our customer service team is here to help and can be reached via email at hello@getheartdrive.com or through our contact form on the website.
Policy Updates:
We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes to the policy will be reflected on this page, so we encourage you to review it periodically for updates.